Version: 1 July 2026 · applies to guests booking maritime experiences via MOLOFY
These terms apply between you as guest and ZiaNeo Systems UG (haftungsbeschränkt) i. G., registered office as stated in the imprint, legally represented by Tatiana Schöneberger („MOLOFY", „we").
Use and account: To make a booking you must be at least 18 years old and have full legal capacity. Your details (name, contact information) must be truthful and up to date. If you use an account, keep your credentials confidential and notify us without delay if you suspect misuse.
MOLOFY operates at molofy.com a curated marketplace where boat providers (hereafter „skippers") publish their tours and experiences. We provide a pure intermediary/brokerage service aimed at concluding contracts for the use of vessels between you and the skipper — comparable to a booking platform, not to a tour operator within the meaning of Directive (EU) 2015/2302 on package travel.
MOLOFY is not your contracting party for the tour, does not operate any boat and carries no tour-operator responsibility. This role lies with the skipper (see § 3).
Curation is not a guarantee: Before onboarding, MOLOFY vets providers (identity, insurance, licences) and maintains a curated marketplace. This vetting is carried out diligently but does not constitute a guarantee for the performance, quality or continued fulfilment of these requirements by individual skippers. The activity at sea is the skipper's sole responsibility.
The actual charter or experience contract comes into force directly between you and the skipper as soon as your booking is confirmed. The skipper is responsible towards you for proper performance of the tour, for valid boating licences and permits as required by the applicable national maritime regulations of the port of departure, for mandatory third-party liability insurance and for safety on board. Claims arising from the tour itself must be addressed to the skipper — contact details are provided in the booking confirmation.
The customer price you see on MOLOFY is split into two payments:
Example: for a customer price of 350 € you pay 90 € online by card and 260 € at the boat. The exact amounts are shown both in the booking wizard prior to confirmation and in the booking confirmation you receive immediately after payment.
Immediately after booking we send you a booking confirmation by e-mail containing all key data (experience, date, booking number, total price, deposit, balance). For private travel this confirmation is usually sufficient as proof.
Should you additionally require a VAT invoice for the booking fee, you can request one at any time in the booking portal („Request invoice" button). The invoice is automatically generated as a PDF with your details and the invoicing party's tax data.
An invoice for the charter portion (payment at the boat) is issued to you by the skipper upon request. Please ask the skipper directly on site or by message. Some skippers also offer a combined total invoice — ask them if you intend to use the trip for business purposes.
Selecting an experience, date and number of persons in the booking wizard is non-binding. The booking becomes binding only upon successful payment of the deposit. From that moment you receive a booking confirmation, the skipper is informed and your slot is secured.
With instant booking, the reservation is confirmed immediately. In exceptional cases (e.g. requests with special requirements) it may remain subject to skipper approval — this is then stated in your confirmation.
If you cancel your booking, the deposit already paid (= booking fee) is forfeited. This is standard practice in boat charter because the slot was reserved for you and blocked for other guests. The skipper cannot refund the deposit because they never received it.
Cancellations less than 24 hours before the tour must be handled exclusively via the skipper (phone/WhatsApp from the booking confirmation).
You can submit rescheduling requests in the booking portal — the skipper will review and confirm. Rescheduling is free of charge if the skipper approves and the new date falls within the current season.
The refund is processed automatically via Stripe back to the payment method you used for the deposit, within a few working days.
If you fail to appear at the boat without prior cancellation, the deposit is forfeited. The skipper may additionally pursue the outstanding balance under civil law — MOLOFY is not involved in such a claim.
Weather, safety and force majeure: If the skipper has to cancel the tour for compelling reasons — in particular weather or sea warnings, a technical fault on the boat or an official navigation ban — you are entitled to a free rebooking within 12 months or to a full refund of the deposit. The same applies if participation becomes verifiably impossible for you due to extraordinary, unforeseeable circumstances beyond your control (e.g. official travel restrictions). Statutory rights going beyond this remain unaffected.
Your booked tour is provided on a specific date or period of performance; it therefore falls within the exceptions to the 14-day statutory right of withdrawal. The following legal bases apply cumulatively:
This applies both to the tour you booked and to MOLOFY's booking service, which has already been performed with your payment. Cancellation remains possible under the rules in § 7 above; a 14-day right of withdrawal does not exist.
Instructions of the skipper are binding during the tour. Boating licences or local safety regulations (e.g. life jackets, no-smoking areas, alcoholic beverages) are communicated by the skipper. In case of serious non-compliance the skipper may terminate the tour — no refund arises in that case.
Booking for others and minors: If you book for fellow travellers, you warrant that all participants meet the tour-relevant requirements (swimming ability, physical fitness, no acute health risk). You must inform the skipper of any health limitations (e.g. pregnancy, restricted mobility) and the participation of children before departure. Persons under 18 may only participate accompanied by an adult with parental responsibility and remain under their supervision.
After the tour you receive a magic link to review the skipper. Reviews are only possible after verified bookings. Please stay factual and fair — our skippers depend on honest feedback.
MOLOFY is liable exclusively for the proper provision of intermediation and platform services. For damages arising from the tour itself (injury, property damage, luggage, delay), the skipper is liable under statutory provisions. We recommend private travel and accident insurance if you value additional coverage.
For intentional or seriously negligent breaches of duty on our part, we are liable under statutory provisions. Otherwise our liability is limited to the foreseeable damage typical of the contract.
Scope of platform vetting: The vetting of providers (identity, insurance and licence documentation, Q-Score) is a duty-of-care measure, not a promise of success. An activation does not create a warranty by MOLOFY for the skipper’s service itself.
Platform availability: We aim for uninterrupted operation but cannot guarantee continuous availability of molofy.com. Maintenance, security updates and outages may cause temporary limitations; already confirmed bookings are not affected.
Measures on breach and complaint: In case of violations of these terms or applicable law we may remove content, cancel bookings or limit or suspend your account. You will receive notice with reasons. You can lodge a complaint within 30 days by email to info@molofy.com; we will review and respond within a reasonable period. Your rights under the EU Digital Services Act (in particular complaints to competent authorities and out-of-court dispute settlement under Art. 21 DSA) remain unaffected.
We process your data solely for booking handling, communication with the skipper and statutory retention. Details in our Privacy Policy. We pass your contact details to the skipper so they can arrange the tour with you.
Material amendments will be announced by e-mail to the address you provided at booking. For bookings already made, the terms in force at the time of booking apply.
Changes to the service: For objective reasons (further development, security, legal requirements) we may modify, add or discontinue platform features. Core functions for already booked services are not affected.
These terms are governed by German law. If you are a consumer resident in the EU, pursuant to Article 6 of Regulation (EC) No 593/2008 (Rome I), you retain in any case the mandatory consumer-protection provisions of your country of habitual residence. Under Article 18 of Regulation (EU) No 1215/2012 (Brussels I recast), as a consumer you may sue MOLOFY either at our registered office (see imprint) or at the courts of your place of domicile.
The European Commission provides an ODR platform under Regulation (EU) No 524/2013, available at ec.europa.eu/consumers/odr. Our contact e-mail address is info@molofy.com. We are generally not obliged to participate in out-of-court dispute-resolution procedures before a consumer arbitration board; we may do so voluntarily on a case-by-case basis.
Should individual provisions be invalid, the validity of the remainder shall be unaffected. The invalid provision shall be replaced by the statutory rule.
Assignment of the contract: You may only transfer your rights and obligations under this contract to third parties with our consent. MOLOFY may transfer the contract as part of a restructuring, business transfer or to an affiliated entity with 30 days’ notice; you may then terminate the contract without notice.